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The business operation is comprised of multiple, interwoven processes that each produce a product or service. These processes are typically broken into functional components that are aligned to organization units. The Process Architect is responsible for removing inefficient processes and rearranging components to a more cost-effective state while building in flexibility for future change.

The learning tracks in this discipline are focused on the concepts, approaches, and practical techniques that guide redesign and solution implementation. Learners will increase their competency in process analysis, process improvement, modeling techniques, how to prepare for transformation interviews, current and future state design, governance, and selecting the right BPMS tools.